Shipping policy

Last updated: May 8, 2026

This Shipping / Delivery Policy applies to orders placed through shop.mongol.coffee.

Mongol.coffee LLC
Company registration number: 5872553
Address: Bldg 5, Hunnu 2222, Khoroo 18, Khan Uul, Ulaanbaatar 17013, Mongolia
Email: shop@mongol.coffee
Phone: +976 7588 8800

Mongol.coffee supplies MONIN products, Fonte coffee, and related foodservice products mainly to HoReCa and business customers, including cafés, restaurants, hotels, bars, bakeries, offices, and other professional buyers.

1. Delivery area

We currently provide delivery mainly within Ulaanbaatar, Mongolia.

Delivery outside Ulaanbaatar may be available depending on order size, delivery location, logistics availability, and prior confirmation by Mongol.coffee.

If your delivery address is outside Ulaanbaatar, please contact us before placing an urgent order.

2. Free delivery threshold

We offer free delivery within Ulaanbaatar for orders above 500,000 MNT.

Orders below 500,000 MNT may be subject to a delivery fee or may require separate delivery confirmation.

The free delivery threshold may change from time to time. The applicable delivery fee or free delivery eligibility will be shown during checkout or confirmed by our team.

3. Order confirmation and payment

Orders may be subject to stock availability, payment confirmation, and delivery schedule confirmation.

For bank transfer or invoice-style payment, your order may not be prepared or dispatched until payment is received and verified, unless your company has approved credit terms with Mongol.coffee.

When making a bank transfer, please include your order number or invoice number in the payment description.

4. Delivery timing

We aim to prepare and deliver confirmed orders as quickly as reasonably possible.

Delivery timing may depend on:

Order confirmation time;
Payment confirmation;
Stock availability;
Delivery address;
Order size;
Traffic, weather, public holidays, and operational conditions.

As a general guideline, orders confirmed before the daily cut-off time may be prepared for next business day delivery. If a specific delivery date or urgent delivery is required, please contact us before placing the order.

Delivery times are estimates only and are not guaranteed.

5. Cut-off time

Our standard order cut-off time is 16:00 on business days.

Orders confirmed after 16:00 may be processed on the next business day.

This cut-off time applies only when payment, stock, and delivery information are complete and confirmed.

6. Business days and public holidays

Our normal delivery operations follow Mongolian business days.

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next business day.

During peak periods, public holidays, severe weather, or operational disruptions, delivery may take longer than usual.

7. Delivery address and contact information

Please provide complete and accurate delivery information, including:

Company name;
Contact person;
Phone number;
Delivery address;
Floor, unit, entrance, or special delivery instructions if applicable.

Mongol.coffee is not responsible for delivery delays or failed delivery caused by incomplete, incorrect, or unreachable contact information.

If we cannot reach the customer or complete delivery due to incorrect information, additional delivery fees may apply for re-delivery.

8. Receiving your order

Please inspect your order upon delivery before accepting it whenever possible.

Please check:

Product name;
Quantity;
Visible damage;
Packaging condition;
Missing items;
Incorrect items.

The person receiving the delivery on behalf of your business is responsible for checking and accepting the order.

Once the order is delivered and accepted, your business is responsible for proper storage, handling, and use of the products.

9. Damaged, missing, or incorrect items

If you receive a damaged, missing, defective, or incorrect item, please contact us within 3 business days after receiving your order.

Same-day notice is recommended for delivery damage or missing items so that we can verify the issue quickly.

Please contact:

Email: shop@mongol.coffee
Phone: +976 7588 8800

Please include:

Order number;
Company name;
Contact person;
Product name and quantity;
Description of the issue;
Photos of the product, packaging, and delivery condition, if applicable.

Confirmed issues may be handled by replacement, delivery of missing items, refund, store credit, or offset against a future order, depending on the situation.

10. Customer pickup

Customer pickup may be available only if confirmed by Mongol.coffee.

If pickup is available, we will confirm the pickup location, time, contact person, and required order information.

Products must be picked up by an authorized person. We may request order confirmation or identification before releasing the products.

11. Outside Ulaanbaatar delivery

For delivery outside Ulaanbaatar, delivery fees, delivery method, timing, and risk transfer may be confirmed separately.

Depending on the destination and order size, products may be delivered through third-party logistics providers, transport companies, or other agreed delivery methods.

Mongol.coffee is not responsible for delays caused by third-party logistics providers, weather, road conditions, public holidays, customs, force majeure events, or other factors outside our reasonable control.

12. Failed delivery and re-delivery

A delivery may fail if:

The delivery address is incorrect or incomplete;
The contact person cannot be reached;
The customer is not available to receive the order;
Access to the delivery location is restricted;
Payment has not been confirmed;
The order cannot be safely delivered.

If re-delivery is required due to customer-side issues, additional delivery fees may apply.

13. Stock availability

Products shown on the website may be subject to stock availability.

If an ordered product is unavailable, we may contact you to:

Confirm a replacement product;
Partially fulfill the order;
Delay delivery until stock is available;
Cancel the unavailable item;
Refund or credit the unavailable item.

14. Special handling

Some products may require careful handling because of packaging, weight, food safety, temperature, fragility, or product quality considerations.

Customers are responsible for proper storage and handling after delivery.

Mongol.coffee may refuse delivery or request special arrangements if a delivery location is unsuitable or unsafe.

15. Contact

For shipping, delivery, pickup, or order status questions, please contact: