Privacy policy

Last updated: May 8, 2026

This Privacy Policy describes how Mongol.coffee LLC collects, uses, stores, and shares personal information when you visit or use shop.mongol.coffee, account.mongol.coffee, or related online services operated by Mongol.coffee.

Mongol.coffee LLC
Company registration number: 5872553
Address: Bldg 5, Hunnu 2222, Khoroo 18, Khan Uul, Ulaanbaatar 17013, Mongolia
Email: shop@mongol.coffee
Phone: +976 7588 8800

By using our website, creating an account, placing an order, or contacting us, you agree that your personal information may be collected and used as described in this Privacy Policy.

1. About our store

Mongol.coffee supplies MONIN products, Fonte coffee, and related foodservice products mainly to HoReCa and business customers, including cafés, restaurants, hotels, bars, bakeries, offices, and other professional buyers.

Our online store is powered by Shopify, which provides the technology platform that allows us to display products, receive orders, manage customer accounts, process payments, and provide related services.

2. Personal information we collect

We may collect the following types of personal information depending on how you use our website and services.

Information you provide directly

This may include:

Name;
Company name;
Company registration number, if provided;
Job title or role, if provided;
Email address;
Phone number;
Billing address;
Delivery address;
Account login details;
Order information;
Payment confirmation information;
Messages, inquiries, complaints, or support requests you send to us.

Order and transaction information

This may include:

Products viewed, added to cart, or purchased;
Order history;
Payment method;
Payment status;
Delivery method;
Delivery status;
Returns, refunds, exchanges, or complaints;
Customer account activity.

Technical and usage information

When you visit our website, certain information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Time and date of visit;
Website activity, such as product views, cart activity, and checkout activity;
Cookies and similar tracking technologies.

3. How we use personal information

We use personal information for the following purposes:

To process and fulfill orders

We use your information to:

Receive and confirm orders;
Process payment or bank transfer information;
Prepare delivery;
Contact you about your order;
Provide invoices, receipts, or order confirmations;
Handle returns, refunds, exchanges, or delivery issues.

To manage customer accounts

We use your information to:

Create and manage your customer account;
Allow you to view past orders;
Support reordering;
Maintain your business customer profile;
Respond to account-related requests.

To provide customer support

We use your information to:

Answer questions;
Recommend products;
Support business orders;
Handle complaints;
Resolve payment, delivery, or product issues.

To improve our store and services

We may use order and website activity information to:

Improve product selection;
Improve website layout and usability;
Understand which products and categories are useful to customers;
Improve delivery, payment, and customer service processes.

For marketing and business communication

If permitted by law and your communication preferences, we may use your contact information to send:

Product updates;
Promotions;
New product announcements;
MONIN or Fonte product information;
Training, event, or menu support information;
Business-related offers.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us at shop@mongol.coffee.

We may still send non-marketing messages related to orders, payment, delivery, accounts, invoices, or customer service.

For legal, security, and fraud prevention purposes

We may use personal information to:

Protect our website and business;
Prevent fraud or unauthorized activity;
Verify identity or order information;
Enforce our terms, policies, and agreements;
Comply with accounting, tax, legal, or regulatory obligations.

4. How we share personal information

We may share personal information only when necessary for legitimate business, operational, or legal purposes.

This may include sharing information with:

Shopify, which hosts and powers our online store;
Payment providers or banks;
Delivery and logistics providers;
IT service providers;
Accounting, legal, or professional advisers;
Marketing or analytics service providers;
Business systems used by Mongol.coffee;
Government, tax, regulatory, or law enforcement authorities when required by law.

We do not sell personal information as a normal business activity.

5. Shopify

Our online store is powered by Shopify. When you use our store, Shopify may collect and process personal information to provide store, checkout, payment, account, security, analytics, and related services.

Information submitted through our store may be processed by Shopify and its service providers in countries outside Mongolia.

You can learn more about Shopify’s privacy practices by reviewing Shopify’s own privacy policy.

6. Cookies and analytics

Our website may use cookies and similar technologies to:

Keep the website working properly;
Remember your preferences;
Support cart and checkout functions;
Understand website usage;
Improve customer experience;
Support analytics and marketing, if enabled.

You may control or disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.

7. Third-party links

Our website may contain links to third-party websites or services, such as payment providers, social media platforms, or external product information pages.

We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information to them.

8. Data security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, internet transmission, or electronic storage system is completely secure. You should avoid sending sensitive or confidential information through unsecured communication channels.

You are responsible for keeping your account login details secure and should not share your account access with unauthorized persons.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Order fulfillment;
Customer account management;
Accounting and tax records;
Legal and regulatory compliance;
Dispute resolution;
Business relationship management.

Retention periods may vary depending on the type of information and applicable legal or business requirements.

10. Your rights and choices

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of certain personal information;
Object to or restrict certain uses of your information;
Opt out of marketing communications;
Request information about how your data is used.

To make a request, please contact us at shop@mongol.coffee.

We may need to verify your identity before responding to your request. Some requests may be limited by legal, accounting, tax, security, or business record-keeping requirements.

11. Children’s privacy

Our store is intended for business customers and adult users. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at shop@mongol.coffee, and we will take appropriate steps to delete the information if required.

12. International data processing

Because our store is powered by Shopify and may use other cloud-based service providers, personal information may be transferred to, stored, or processed in countries outside Mongolia.

By using our website and services, you understand that your information may be processed outside Mongolia where data protection laws may differ from those in Mongolia.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

The updated version will be posted on this page with a new “Last updated” date.

14. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact us: